The Writing on the Wall

Andrew Read Wall
406 S Mauzey box 64
Findlay, IL 62534
arwall@gmail.com
SUMMARY:
• Over 9 years experience with Wal-Mart in a variety of different positions.
• Over 4 years of experience in Management related jobs at Wal-Mart.
• Mild proficiency in Mandarin Chinese, in progress.
EDUCATION:
Missouri Baptist University, August 2001 to August 2005
St. Louis, Missouri,
• B.A. in Business Management, Graduated in August, 2005
ATTRIBUTES:
• Leader, Creative Problem Solver
• Moral Builder, Team Builder
• Self-Motivated, Positive Attitude
EXPERIENCE:
Customer Service Manager, June 2007 to Present
Wal-Mart 2728, Mt. Zion, Illinois
• Organized logistics for running the Front End and handled all customer comments.
• Supervised register maintenance, wrote and delivered evaluations.
• Managed all cashiers, cart pushers, people greeters, and service desk associates.
• Coordinated the staffing of cart pushers, people greeters, cash registers, service desk, and miscellaneous floor positions each night.
• Raised moral and skill level of front end staff.
Customer Service Manager, September 2004 to April 2006
Wal-Mart 2600, Chesterfield, Missouri
• Organized logistics for running the Front End and handled all customer comments.
• Supervised register maintenance, personnel training, wrote and delivered evaluations, and wrote schedules for approximately one third of the store when needed.
• Managed all cashiers, cart pushers, people greeters, and service desk associates.
• Coordinated the staffing of Radio Grill, cart pushers, people greeters, cash registers, service desk, layaway, and miscellaneous floor positions each night.
• Formed the second shift front end crew into a reliable, efficient, and effective team.
• Set standard in quality of leadership.
Summer Intern in Management, June 2004 to August 2004
Wal-Mart 2600, Chesterfield, Missouri
• Learned about every area of the store and their job responsibilities on all three shifts.
• Learned how to create and run schedules for various departments.
• Supported Management staff by supervising projects, delegating tasks, generating action plans and timelines for projects.
• Managed the competitive shopping for the store during the ten weeks as an Intern.
• Learned the Merchandising rules that the Company utilizes to generate sales.
• Assisted in the hiring, evaluation, and termination process of Associates.
Customer Service Manager, August 2001 to August 2003
Wal-Mart 2600, Chesterfield, Missouri
• Organized logistics of running the Front End.
• Handled all customer complaints and comments.
• Managed all cashiers, cart pushers, people greeters, and service desk associates.
• Maintained productivity of front-end associates.
• Increased the productivity of the second shift crew.
• Completed all closing duties plus additional assignments.
• Substituted for store management staff whenever needed.
AWARDS:
• Four Star Cashier, April 2001
• Associate of the Month, February 2001
• Four Star Cashier, September 2000
• Four Star Cashier, January 1999